Technical Writing

Information Technology Implementation in the Field of Hotel Services

Information technology has developed its own momentum in recent centuries. It has been implemented in many aspects of our lives. Since IT mainly processes data into information, it is required in sectors which work with a large number of information exchanges, such as in hotel management. In order to increase hotel services standard and comfort to gain customer satisfaction, appropriate information technology is needed. Information technology disciplines which are commonly implemented in hotel management are information system and database processing system. Another usage of information technology in hotel management is web programming. Using the website, customer can easily make online reservation and do the payment by e-banking.

Methods

This review focuses on information technology implementation in the field of hotel services. Some methods will be implemented to get enough reliable sources about this topic. Search engine will be used to retrieve information and news about hotel services from the internet. Interview with some practitioners in hotel business will be used to draw representative samples of information technology implementation in hotels nowadays and to know how it is supposed to increase the value of hotel services, while surveying some hotel service customers will be used to collect data about the connection between information technology implementation in hotel management and customer satisfaction. To see thoroughly the implementation of information technology in hotels, open observation in some hotels and some schools of hotel management will be used. Each research method has strengths and weaknesses; thereby the combination of feasible methods listed above is expected to provide better insight into development.

Recent Advances

1. Information technology and industrial management are inseparable nowadays.
2. The increment of application software designed to ease the customer in accessing hotel service and to simplify the task of hotel service provider.
3. The increment of data base management and information retrieving software designed to make the management of daily, monthly, even yearly transaction and customer account data in a hotel better.
4. The usage of robotics and artificial intelligence where requirements of speed, precision, consistency, or cleanliness in hotel services exceed what human can accomplish and at the same time adaptability of humans is still considered.

Points that will be Elaborated in this Paper

1. Implementation of information technology in hotel management nowadays.
2. Implementation of information technology in hotel services for customer satisfaction.
3. The real connection between improvement in hotel services and the implementation of information technology in hotel management.
4. Advantages and disadvantages of information technology implementation in hotel management.

Implementation if Information Technology in hotel management nowadays

Implementation of information technology in hotel management includes web programming, information system, and database processing system. Website developed using the latest strategies for effective performance, ease of navigation, and traffic generation is a good tool for promotion and online booking engine. The booking engine includes full room descriptions, explanations of offerings, adjustable minimum and maximum night stays, alternate availability, and inventory management capabilities. It is easier for the customers to make an online reservation and do the payment by e-banking.

Information system is used to manage information interchange to and from hotel divisions. It passes information only the one needed by a certain division. Information system also works inside a division, such as inventory management system in food and beverage division, administration system in administration hotel division, and room arrangement system in room division. Information system includes developing software with proper information flow which influences the work of a system. A good software passes information efficiently and prevent error occurred in information processing.

Database management system is used to process and manage division data, food and beverage inventories data, transaction data, room arrangement data, employee data, bookkeeping and accounting data, etc. Database management system is very useful for making data management easier to do, especially in big hotels where large number of data is continuously updated to keep the database of high quality. Not all databases are accessible for every employee. Only hotel owner and high level employee such as general manager and division manager have the privilege to access certain database such as division data, bookkeeping and accounting data. Other employees can only access database which they needed, for example, hotel administration division employees can access and update transaction data and employee data but they cannot access nor update food and beverage inventories data, restaurant staffs can access and update food and beverage inventory data and employee data but they cannot access nor update transaction data and room arrangement data, room division employees can access and update room arrangement data and employee data but they cannot access nor update transaction data and food and beverage inventories data, etc.

Author

1. Shanny Avelina Halim (13504027)
2. Tania Krisanty (13504101)

posted by Tania Krisanty @ 3:23 PM